Support

We're here. Really.

Setup, troubleshooting, transcription, account or order - whatever is wrong, a human answers within 24 hours. Most answers are already below.

hey@get-note.aiSecurity & encryption

Start here.

Getting started

Pair your Note

Turn the device on, open the Note app, and follow the on-screen pairing steps. Bluetooth 5.4 connects in seconds - keep the device within reach the first time you pair.

Record your first meeting

Press the button once and the light ring turns on. Press again to stop. The recording syncs to the app and a transcript, summary and action items appear automatically.

Choose your language

Note transcribes in 152 languages. Pick your spoken language in the app under Settings - Language, or let the app detect it per recording.

Troubleshooting

The device won't turn on

Charge it with the magnetic USB cable for at least 30 minutes, then press and hold the button for 5 seconds. If the light ring still doesn't light up, contact us - we will replace a defective device.

Sync is stuck or slow

Keep the device and phone close, check Bluetooth is on, and pull down to refresh in the app. Recordings sync in the background - leave the app open for a minute if the file is large.

Transcript looks wrong

Make sure the correct language is selected and the device is within 10 metres of the speakers. For noisy rooms, keep the Note on the table or closer to whoever is speaking.

Lost or stolen device

Recordings are encrypted with AES-256 on the device - without your key, the storage reads as noise. Sign in at the app on a new device and nothing is lost.

Account & billing

Change your account details

Update name, email and password in the app under Settings - Account. Changes take effect immediately.

Export or delete your data

Everything we hold - recordings, transcripts, summaries - can be exported or deleted from the app. Deletion is immediate and complete.

Orders, shipping and returns

Orders ship worldwide. If something is wrong with your order, write to hey@get-note.ai with your order number and we will fix it within 24 hours.

Enterprise subscriptions

For fleet pricing, centralised billing or invoicing with VAT details, see Note Enterprise or contact us.

Frequently asked.

Which phones does the Note app support?

iPhone with iOS 17 or later, and Android 10 or later. The app is free - transcription, summaries and action items are included with your Note.

Do I need a subscription?

No. Transcription, summaries and action items are free with the hardware. Note Enterprise adds API access, dictionaries and compliance features at 199 DKK / 29 USD per Note per month.

How long does the battery last?

The card-format Note records up to 16 hours per charge; the worn variants (wrist, pendulum, watch) record up to 20 hours. Charging is magnetic and takes about two hours.

Can I use Note for calls and video meetings?

Yes. The bone conduction microphone captures your voice clearly, and the silicon MEMS microphones capture the room - on the table, in your pocket or during a call.

Where are my recordings stored?

Encrypted on the device with AES-256, transferred with TLS 1.3 and end-to-end encrypted in the app. You control retention - days, months or until you delete them.

How do I get a refund?

You have 30 days to return any Note in its original condition. Write to hey@get-note.ai with your order number and we will send return instructions.

Still stuck?

Write to hey@get-note.ai and a human replies within 24 hours. Include your order number for order questions, or share a recording from the app if it helps us see the problem.

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